Richard Ward, CEO of Reward Health Sciences, Inc shares insights in an interview conducted by Gurmeet Judge, CEO of Encompass Business Techologies, an IT services company based in Vaughan, Ontario (suburb of Toronto) for the Encompass Blog. The hour long interview covers a wide range of topics of interest to leaders of both business and health care organizations as they navigate through the COVID-19 pandemic and prepare to thrive in the post-pandemic world. Topics covered include:
- Preparing for the expected post-COVID wave in business activity, as demand for products and services that were delayed during the pandemic surges as the pandemic subsides.
- Comparing the pandemic responses in the US and Canada
- Leadership challenges and strategies that apply to the pandemic and to any period of disruption and rapid change, focusing on building the three most important organizational strengths — trust, talent and agility.
- The need for improved analytic capabilities, especially tools and methods that allow organizations to project future outcomes across different decision scenarios. All businesses can adapt the simulation approaches that have become more familiar during the pandemic to meet their own business analytic needs.