Dr. Ward shares insights in an interview conducted by Gurmeet Judge, CEO of Encompass Business Techologies, an IT services company based in Vaughan, Ontario (suburb of Toronto) for the Encompass Blog. The hour long interview covers a wide range of topics of interest to leaders of both health care and non-health care organizations as they navigate through the COVID-19 pandemic and prepare to deal with the post-pandemic world, including the expected post-Covid wave in business and clinical activity, leadership strategies to build trust, talent and agility, and applying pandemic-style simulation analytics to business decisions.